Proactive monitoring
Uptime, performance and error tracking.
15 · Maintenance & Support
We keep your product healthy, long after launch.
Software needs care. Our support plans cover monitoring, updates, fixes and improvements — so your product stays secure, fast and aligned with your business.
What we deliver
Bug fixes
Prioritized by impact, with agreed response times.
Security & dependency updates
Frameworks, libraries and OS updates applied safely.
OS & store compliance
Keep apps compatible with new iOS and Android releases.
Small enhancements
Continuous improvements from a monthly hours bank.
Monthly reports
What we fixed, improved and recommend next.
Support plans
Basic
For stable products that need regular care.
- Critical issues
- Within 8 business hours
- Other requests
- Within 2 business days
- Enhancements
- 5 hours a month
- Uptime and error monitoring
- Monthly security and dependency updates
- Bug fixes
- Monthly report
Standard
For products in active, daily use.
- Critical issues
- Within 4 hours
- Other requests
- Within 1 business day
- Enhancements
- 15 hours a month
- Everything in Basic
- Performance monitoring
- iOS, Android and browser compatibility updates
- Monthly review call
Premium
For business-critical products.
- Critical issues
- Within 1 hour, 24/7
- Other requests
- Within 4 business hours
- Enhancements
- 40 hours a month
- Everything in Standard
- A dedicated support lead
- Quarterly roadmap review
- Priority on releases and fixes
Outcomes
Why it matters
- Fewer outages
- Faster issue resolution
- A product that keeps improving
- Predictable monthly costs
How we work
A clear process, from first call to long-term support.
Every support plan starts with an onboarding audit so we know your product inside out.
- 01
Discover
We learn your goals, users and constraints, and agree on what success looks like.
- 02
Design
We map the experience, prototype key screens and validate them with real users.
- 03
Build
We develop in short sprints with regular demos, so you see progress every two weeks.
- 04
Launch
We test thoroughly, deploy safely and train your team.
- 05
Support & grow
We monitor, maintain and improve, measured against the goals we set together.
Case studies
See it in action
Automotive services
A branded car wash app with one back office for every branch
How we help car wash and car care businesses take bookings, payments and loyalty online — under their own brand.
FAQ
Frequently asked questions
Can you support software built by another company?
Yes, after an initial audit.
How fast do you respond to critical issues?
It depends on your plan: within 1 hour, 24/7, on Premium; within 4 hours on Standard; and within 8 business hours on Basic.
Related services
- 08
Software Consultancy
Expert guidance that turns business challenges into practical roadmaps.
- 11
QA & Testing Services
Rigorous testing that protects quality, reliability, security and performance.
- 14
Web Hosting
Reliable, secure hosting infrastructure optimized for availability and performance.
Let's build together
Have a project in mind? Let's make it real.
Tell us where you want to go. We'll come back within one business day with clear next steps — no obligation, no jargon.